Download FREE copy of Online Fraud Report
Cybersouce came out with an Online Fraud Report that you can download for FREE (registration is required). The report offers “expert analysis reviews aggregate data as well as cuts by company size. Over 18 pages of statistics, analysis, charts and graphs.“
Managing online fraud continues to be a significant and growing cost for merchants of all sizes. Total losses from online payment fraud in the U.S. and Canada have steadily increased as eCommerce continues to grow. What will the trend be this year?
The industry’s most respected online fraud study analyzes benchmark data and practices you can use including:
• Detailed fraud metrics (fraud, chargebacks, credit issues)
• Management practices and tools used/planned
• Process mapping and risk management pipelines
• Budgets (overall and how allocated)
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Can a Single Nokia Website Meet the Needs of Worldwide Users?
Last Wednesday I attended a wonderful presentation of a case study that chronicled how Nokia moved away from having many separate websites for their Nseries products and consolidated them into one centralized site. Two years ago, Nokia hired the consulting firms R/GA and Sachs Insights to develop the creative approach for a new consolidated site that addressed the global marketplace.
The presentation Global Research Case Study – Nokia Nseries Website Development was presented by NYC Usability Professionals Association. The team traveled around the globe to conduct concept and usability testing. The international cities included:
- New York
- London
- Berlin
- Shanghai
- Madrid
- Istanbul
- Moscow
- New Delhi
- Jakarta
I was very interested to hear what they had to say because over the last couple of years I have gotten away from designing primarily for a global audience. During my five and a half years with IBM, the needs of the global marketplace influenced every decision I made. I designed layouts that accommodated German translations that were a third longer, focused on search engine optimization for Japanese characters, and architected forms that accounted for bidirectional languages like Arabic. But now that I work at Barnes & Noble.com, where our customer base is predominantly American, I was excited to peer over the wall to see what, if anything, had changed in the international web space.
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Brick and Mortar Stores Try to Simulate the Online Shopping Experience
I wanted to share an interesting article discussing how brick and mortar stores are scrambling to provide features that are typically found in online stores:
More Clicks at the Bricks (Business Week December 6, 2007)
Just a few short years ago, we in e-commerce were racking our brains to find creative ways to simulate the store experience. We added avatars of virtual personal shopping assistants, had customer service agents standing by for you to chat with, and developed 3D imagery that simulated the experience of handling a physical object.
But it seems the tables have turned. Online shopping has trained customers to demand services and information immediately at any time of day.
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Are Companies Sharing Your Purchase Habits With Your Friends?
Today someone sent me a blog post that discusses how some e-commerce sites are automatically broadcasting information about your online behavior to the popular social networking site: Facebook: Facebook changes the norms for web purchasing and privacy.
The post cites the example of how Overstock.com automatically sends updates to your Facebook mini-feed when you purchase something from their site, and then all your friends get notified. The post tells how to go into your Facebook settings to turn this auto-broadcast feature off for Overstock.com, but it says that you can’t globally opt out from all future third party purchases.
The blogger, Ethan Zuckerman, captures his feelings nicely:
“For me, the overwhelming feeling was one of uneasiness - in my head, at least, this isn’t how the web works. When you’re doing business with a website, your interactions have consequences only on that site, not on a completely unrelated website, right? Of course, that’s not true”.
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Is Online Anonymity a Thing of the Past?
After spending the last week in Costa Rica I went online last night to post photos from my trip. I had been down in Central America for a friend’s wedding, and I knew 20 of my closest friends would also want to rehash the week in images. At first I went to push them onto Flickr, but then I wondered whether I wanted images of me vacationing all over the web. So instead I uploaded them to my Snapfish account, which allows me to send a link through email to specific people.
The whole thing made me wonder: Was I being overly private? Are average people putting their personal photos up for the whole world to see? Turns out, they are. After 2 minutes of searching Flickr for other Costa Rica vacationers, I found pics of:
- A group horseback riding to see waterfalls
- Friends soaring on a zip line through the rain forest
- A grandmother showing off her bruise
Have we as online users turned a corner in how we view online privacy? Has the increased sense of community online led to a new level of openness?
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